North & West Gloucestershire Citizens Advice

The local CAB in Cheltenham, Forest of Dean, Gloucester and Tewkesbury

Email Advice Form


Please note, it can take up to 2 working days for an e-mail response.


Data Protection Statement

In order for us to help you, you need to confirm that we can store your personal information including ethnicity and health condition on our computer system by completing the details shown below. If you do not agree to this you will need to contact us another way. All information you provide is used solely for helping you and will not be disclosed to anyone else without your consent, unless the law requires us to do so.


I have read the above paragraph and consent to North & West Gloucestershire Citizens Advice recording the details of my enquiry.

I agree to Citizens Advice storing my personal data including ethnicity and health condition

Permission to share information for collecting feedback
We want to make sure the service you receive meets your needs. To help us understand this and to improve our service, Citizens Advice may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.
We need your permission to share your contact details with a trusted research partner. We may also share some statistical information (including ethnicity and health condition) about you and your visit to make sure we are hearing from different groups.
We only share what is absolutely necessary.

I agree to the Citizens Advice service sharing my personal information with organisations so that I can be contacted to give feedback.

Consent to share information for referrals
Everything you tell us will be treated confidentially. Sometimes we may suggest that we refer you to another organisation for advice because they will be better able to help you. If you agree we can help get you an appointment and give the organisation the information you have already provided so you don’t have to repeat yourself.

I agree to the Citizens Advice service sharing my personal information with other advice providers for referrals.

If we advise you on tax credits, child benefits or general tax or national insurance matters, we will share your personal information (including ethnicity & health condition) with the Good Things Foundation (charity). They might keep your details for up to 2 years after the last interaction.

Please indicate if you agree we can share this information with the Good Things Foundation.


Your Enquiry

Please give as much information as possible.